Be Part of Our Success Story
cyan is a leading, globally active provider of intelligent cyber security solutions and platforms (BSS/OSS) for telecom companies with more than 15 years of experience in the IT industry. We are looking for a Lead Operations Engineer for our location in Dhaka, Bangladesh.
Do you have what it takes?
Responsibilities
- Deliver proactive and reactive support management & respond to support requests.
- Prioritize and schedule incoming faults and requests. Facilitate the resolution of incidents.
- Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.
- Work collaboratively with others within the team as well as with the extended team members.
- Display sound judgment and make effective timely decisions.
- Ability to work under pressure and to manage own workload within guidelines.
- Find practical and innovative solutions for own area & builds on others ideas.
- Be a part of a dynamic team responsible for implementation of real-time telecom services.
- Participate on creative resolution of challenging tasks in a telecommunication domain.
- Participate on design decisions for the software components of our telecommunication platform.
- Provide technical documentation.
- Be actively involved in the continuous improvement of our software development processes.
- Participate in the analysis and fixing of problems reported by live operations.
Profile
- Bachelor’s or higher degree in IT, CS or related that from a reputed university
- Sound knowledge of GSM – Telecommunication: core IN system, Charging System, Provisioning system, Tariff builder, SMSC, OCS, XDR, ESB, USSD
- Linux and Windows
- RDBMS (Postgres SQL, MySQL, Mongo DB).
- Knowledge of any scripting language (Bash, Perl, Python, etc.).
- Good general understanding of Mobile Technology
- Experience in a customer service environment and good knowledge of ITIL
- Strong IP skills (routing, switching, load-balancing, firewall technologies)
- Mobile networks and services, HLR, SMS, VPN
- SS7 Networking, MTP, SCCP, TCAP
- GSM Network standards
- Minimum 5 years of relevant experiences in Telecom Industry
- Excellent command of Bengali and English.
Nice to have
- Experience with developing telecommunication solutions
- Experience with Atlassian suite (Confluence / JIRA)
What we offer
- A dynamic and international working environment
- Working for one of the most recognized leaders in the MVNO industry, a fast growing and future oriented field of communications
- Gross monthly salary will be negotiable depending on qualifications, experiences, and education background.
If you think we should definitely get to know you, please send your CV including a letter of motivation and references to the e-mail address below: jobs.bgd@cyansecurity.com
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