Skip to main content
  1. Home
  2. Jobs
  3. Account Manager ISP/MNO (M/F/D)

Be Part of Our Success Story

We are looking for an Account Manager to create long-term, trusting relationships with our customers, connect with key business executives and stakeholders and drive the account’s success. In the role, you will prepare and update account status reports including Quarterly Business Reviews (QBRs) and ad-hoc meetings. You will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Monetization, Tech, Sales and Product Development departments) to improve our products in place, the entire customer experience and go to market. This position may require occasional travel.
If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas and are confident to internally push for prioritization.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services.

Responsibilities

  • Lead as the single point of contact for all customer account management matters
  • Define multiyear account strategy, in close collaboration with other teams (tech, monetization, finance)
  • Lead, orchestrate & coach virtual teams to execute strategy
  • Have a constant customer-first mind-set
  • Present and defend actions internally and push for priorities
  • Executive communication, engagement and influence
  • Build and maintain strong, long-lasting client relationships
  • Introduce team-members, specifically monetization, on a case to case basis
  • Negotiate contracts and lead technical documentation (scope of work) progress
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives and internal roadmap requirements
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare regular internal reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or other relevant role
  • Professional background in an ISP, MNO or carrier preferred
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, PipeDrive CRM or HubSpot) and MS Office (particularly MS Excel and PowerPoint)
  • Experience delivering client-focused solutions to customer needs
  • Data-driven mentality
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities (including VC tools)
  • Strong verbal and written communication skills: English & German
  • BA/BS degree in Business Administration, Sales or other associate related field preferred

Nice to have

  • Spanish or other EU language is welcome

What we offer

  • Highly innovative work environment located at ICON Tower in the centre of Vienna
  • Freedom to work as independently as possible
  • Becoming part of a constantly growing company while celebrating international success
  • Attractive bonus program, jobticket and other benefits
  • At least EUR 4.200,00/month gross salary – with willingness to adjust the offering depending on qualification and professional experience

If you think we should definitely get to know you, please send your CV including a letter of motivation and references to the e-mail address below: jobs@cyansecurity.com
By sending your application to jobs@cyansecurity.com you accept our Privacy Policy.

We work around the clock, to keep millions of internet users around the world safe