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What is the result of mixing creativity with motivation and knowledge?
Exactly – greatness! And it is exactly this mixture that we are looking for in our new Operations Engineer.

Responsibilities

  • Delivers proactive and reactive support management, responding to support requests, typically via cyan’s trouble ticket tool.
  • Prioritizes and schedules incoming faults and request. Facilitates the resolution of incidents.
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
  • Works collaboratively with others within the team as well as with the extended team members.
  • Displays sound judgement and makes effective, timely decisions.
  • Ability to work under pressure and to manage own workload within guidelines.
  • Finds practical and innovative solutions for own area & builds on other’s ideas

Profile

  • Technical Degree in Engineering, Information Systems or Telecommunications.
  • Excellent command of Spanish and English.
  • Linux and/or Sun Solaris.
  • RDBMS (Postgres SQL, MySQL, Oracle…).
  • Knowledge of any scripting language (Perl, Python, etc….).
  • Minimum 2 years of relevant experience.

Nice to have:

  • Good general understanding of Mobile Technology
  • Experience in a customer service environment and good knowledge of ITIL or eTom
  • Strong IP skills (routing, switching, load-balancing, firewall technologies)
  • Sound knowledge of administration of HP, Checkpoint, F5 and Cisco appliances
  • Mobile networks and services, HLR, SMS, VPN, Prepaid
  • SS7 Networking, MTP, SCCP, TCAP
  • GSM Network standards

What we offer

  • A dynamic and international working environment
  • You’ll be working on a team that will make you forget you’re at work
  • We try to offer you the greatest possible creative freedom to be able to work independently
  • You will be integrated into a company that is constantly growing and celebrating international success
  • Amazing benefits!
  • Appropriate and performance-related remuneration

If you think we should definitely get to know you, please send your CV including a letter of motivation and references to the e-mail address below: jobs.latam@cyansecurity.com
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