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cyan is a leading, globally active provider of intelligent cyber security solutions and platforms (BSS/OSS) for telecom companies with more than 15 years of experience in the IT industry. We are looking for a Lead Operations Engineer for our location in Dhaka, Bangladesh.

Do you have what it takes?


  • Deliver proactive and reactive support management & respond to support requests.
  • Prioritize and schedule incoming faults and requests. Facilitate the resolution of incidents.
  • Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.
  • Work collaboratively with others within the team as well as with the extended team members.
  • Display sound judgment and make effective timely decisions.
  • Ability to work under pressure and to manage own workload within guidelines.
  • Find practical and innovative solutions for own area & builds on others ideas.
  • Be a part of a dynamic team responsible for implementation of real-time telecom services.
  • Participate on creative resolution of challenging tasks in a telecommunication domain.
  • Participate on design decisions for the software components of our telecommunication platform.
  • Provide technical documentation.
  • Be actively involved in the continuous improvement of our software development processes.
  • Participate in the analysis and fixing of problems reported by live operations.


  • Bachelor’s or higher degree in IT, CS or related that from a reputed university
  • Sound knowledge of GSM – Telecommunication: core IN system, Charging System, Provisioning system, Tariff builder, SMSC, OCS, XDR, ESB, USSD
  • Linux and Windows
  • RDBMS (Postgres SQL, MySQL, Mongo DB).
  • Knowledge of any scripting language (Bash, Perl, Python, etc.).
  • Good general understanding of Mobile Technology
  • Experience in a customer service environment and good knowledge of ITIL
  • Strong IP skills (routing, switching, load-balancing, firewall technologies)
  • Mobile networks and services, HLR, SMS, VPN
  • SS7 Networking, MTP, SCCP, TCAP
  • GSM Network standards
  • Minimum 5 years of relevant experiences in Telecom Industry
  • Excellent command of Bengali and English.

Nice to have

  • Experience with developing telecommunication solutions
  • Experience with Atlassian suite (Confluence / JIRA)

What we offer

  • A dynamic and international working environment
  • Working for one of the most recognized leaders in the MVNO industry, a fast growing and future oriented field of communications
  • Gross monthly salary will be negotiable depending on qualifications, experiences, and education background.

If you think we should definitely get to know you, please send your CV including a letter of motivation and references to the e-mail address below:
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